Refund Policy

Last updated: 24 March, 2026

Important Reminder

Our tarot reading services are provided for entertainment purposes only. Dissatisfaction with reading content or interpretations does not qualify for a refund if services have been consumed.

By purchasing our services, you acknowledge that tarot readings are not professional advice and should not be used as the basis for important life decisions. By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

This Refund Policy explains our policies regarding refunds, cancellations, and returns for TAROSIGHT LTD services. By purchasing our services, you agree to the terms outlined below.

We are committed to customer satisfaction while maintaining fair policies that comply with applicable consumer protection laws.

1. Digital Services Nature & Premium Subscriptions

Digital Services Nature

TAROSIGHT LTD provides digital services including AI-powered tarot readings and Premium subscription features. As these are digital services delivered instantly upon purchase, special refund conditions apply as outlined below.

Subscription Plans

We offer two Premium subscription plans:

Monthly Plan: Billed monthly with automatic renewal.
Yearly Plan: Billed annually with automatic renewal (best value).

Refund Eligibility

You may be eligible for a refund if:

Unused Services: You have not used any Premium features (premium readings, custom spreads) within 7 days of purchase.
Technical Issues: Problems prevented you from accessing services and we were unable to resolve the issue.
Unauthorized Charges: Proven fraudulent use of your account.
Duplicate Charges: Accidental multiple charges for the same period.

Non-Refundable Situations

Refunds will not be provided if:

After you have consumed Premium reading credits or used premium features.
If you simply changed your mind after using the service.
If you disagree with the interpretation of AI readings.
After the 7-day refund window has passed.
For partial periods of subscription usage.
For promotional discounts that have been applied.

2. Subscription Cancellation

How to Cancel

You can cancel your Premium subscription at any time through:

Stripe Customer Portal: Click "Manage Subscription" on your account page to access the portal directly.
Account Settings: Log in and navigate to your subscription management page.
Email Support: Contact us at [email protected] with your account email.

Effect of Cancellation

Your subscription will remain active until the end of the current billing period.
You will continue to have access to all Premium features until the subscription expires.
You will not be charged for subsequent billing periods.
No refunds will be issued for the remaining time in the current billing period.
You can reactivate your subscription at any time.

3. Payment Method-Specific Policies

Credit/Debit Card (Stripe)

Refunds are processed back to the original payment method.
Processing time: 5-10 business days depending on your bank.
Manage your payment methods through the Stripe Customer Portal.

Alipay Transfer (China Users)

For users in mainland China who purchase through Alipay transfer:

Refund requests must be submitted within 7 days of payment confirmation.
You must not have used any Premium features or consumed reading credits.
Refunds processed via Alipay transfer to your original account within 14 business days.
Contact [email protected] with your transfer screenshot and account email.

Touch 'n Go eWallet (Malaysia Users)

For users in Malaysia who purchase through Touch 'n Go eWallet transfer:

Refund requests must be submitted within 7 days of payment confirmation.
You must not have used any Premium features or consumed reading credits.
Refunds processed via Touch 'n Go transfer within 14 business days.
Include your Touch 'n Go account information for refund processing.

Redemption Code Policy

For Premium access obtained through redemption codes:

Redemption codes are non-refundable once activated.
Unused redemption codes may be refunded at our discretion.
Promotional or gift codes are non-refundable under any circumstances.
If you encounter technical issues activating a code, please contact support.

4. How to Request a Refund

Refund Request Process

To request a refund for web or manual payments:

Email [email protected] with the subject line "Refund Request".
Include your account email address and payment reference.
Explain the reason for your refund request.
Provide any relevant supporting documentation (for technical issues).

Processing Time

We will review your refund request and respond within 3-5 business days. If approved:

Refunds will be processed to your original payment method.
Please allow 5-10 business days for the refund to appear in your account.
You will receive an email confirmation once the refund is processed.

5. Promotional Discounts and Offers

First-Time Subscriber Discounts

Discount percentages are displayed at the time of purchase.
Discounts apply to the first billing period only. Subsequent renewals are at regular pricing.
Promotional discounts cannot be combined with other offers.
Refunds for discounted subscriptions are based on the actual amount paid.

Former Subscriber Welcome Back Offers

Offers are time-limited and eligibility is based on subscription history.
Offers typically expire after a specified time period (typically 1 hour).
Standard refund policies apply as normal to discounted purchases.

Seasonal Promotions

We may offer seasonal promotions (e.g., Black Friday, New Year).
Promotional periods are clearly communicated on the pricing page.
Promotional pricing cannot be applied retroactively to existing subscriptions.

6. Exceptions and Special Cases

Service Interruptions

If our service experiences extended downtime (more than 24 consecutive hours), you may be eligible for:

A prorated refund for the downtime period.
Extension of your subscription by an equivalent period.
Additional Premium reading credits as compensation.

Account Termination

If we terminate your account due to Terms of Service violations:

No refunds will be issued for remaining subscription time.
Unused reading credits will be forfeited.
You will not be eligible for future service access.

7. Regional Restrictions & Modifications

Regional Restrictions

European Union: 14-day right of withdrawal is forfeited once digital service begins.
United Kingdom: Digital content rights apply until consumption.
Other Regions: We honor applicable local consumer protection laws.

If local laws provide stronger refund rights than this policy, those laws will take precedence.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

We will notify active subscribers of material changes via email at least 7 days before the changes take effect.

Contact Us

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

Company: TAROSIGHT LTD

Email: [email protected]

Response Time: 3-5 business days.

✨

Connecting to cosmic energy...